Terms of service.

Last updated: 24/06/25

1. About These Terms

These terms and conditions govern your use of Mama Collective services. By using our services, you agree to these terms.

Service Provider: Mama Collective
BA4 4QX, United Kingdom
Email: leah@mama-collective.com

2. Our Services

Mama Collective provides:

  • Local WhatsApp groups for mothers

  • Weekly advice emails

  • Product recommendations and affiliate links

  • Discount codes and special offers

  • Access to recommended businesses and specialists

  • Events and meetups

3. Eligibility

You must be:

  • At least 18 years old

  • A mother, expectant mother, or primary caregiver

  • Located in areas where we operate

  • Able to participate respectfully in community groups

4. Account and Payment

4.1 Registration

  • Provide accurate and current information during sign-up

  • One account per person

  • Keep your login details secure

  • Notify us immediately of any unauthorised access

4.2 Payment Terms

  • One-time payment (promotional price if applicable)

  • Payment processed securely via Stripe

  • Prices include VAT where applicable

  • No recurring charges or subscriptions

  • All sales are final except as outlined in our refund policy

4.3 Refund Policy

  • 14-day money-back guarantee: Full refund if you don't like your group for any reason within 14 days of group launch

  • Full refund if your group doesn't launch within 30 days

  • Refunds processed within 5-10 business days

  • Contact leah@mama-collective.com to request refunds

  • No refunds for removals due to community guideline violations

5. Community Guidelines and Group Participation

5.1 WhatsApp Groups

  • Groups are private and invitation-only

  • 20-50 members per group

  • Respectful communication required at all times

  • No spam, advertising, or inappropriate content without permission

  • Maintain confidentiality of group discussions and member information

5.2 Prohibited Behaviour

You agree NOT to:

  • Bully, harass, or intimidate other members

  • Share discriminatory, offensive, or harmful content

  • Spam or advertise without explicit permission

  • Share personal contact information of other members without consent

  • Screenshot or share private group conversations outside the group

  • Use fake profiles or misrepresent your identity

  • Solicit money or promote pyramid schemes/MLMs

5.3 Reporting and Enforcement

  • Members can report concerning behaviour to leah@mama-collective.com

  • We investigate all reports promptly and confidentially

  • Three-strike policy: Members reported for violations three times will be permanently removed without refund

  • We reserve the right to immediately remove members for serious violations (bullying, harassment, illegal activity)

  • Decisions regarding removals are final and at our sole discretion

5.4 Group Matching

  • Groups matched by baby age (within 12 weeks) and location

  • We aim to launch groups within 30 days

  • Groups will have between 20-50 mums

  • Group composition is at our discretion based on compatibility and location

6. Acceptable Use

6.1 General Conduct

  • Use services only for their intended purpose

  • Respect intellectual property rights

  • Comply with all applicable laws and regulations

  • Maintain the security and integrity of our systems

6.2 Prohibited Activities

You agree NOT to:

  • Use services for illegal purposes

  • Attempt to disrupt, hack, or gain unauthorised access to our systems

  • Create multiple accounts to circumvent restrictions

  • Use automated tools to access our services

  • Interfere with other users' experience

7. Content and Intellectual Property

7.1 Our Content

  • Mama Collective owns all website content, branding, and proprietary materials

  • You may not reproduce, distribute, or create derivative works without permission

  • Our service names, logos, and trademarks are protected

7.2 User Content

  • You retain ownership of content you post in groups

  • By posting, you grant us a non-exclusive license to use content for service improvement and moderation

  • You're responsible for ensuring you have rights to share any content

  • We may remove content that violates these terms

8. Privacy and Data Protection

Your privacy is important to us. See our [Privacy Policy] for details on how we collect, use, and protect your data.

9. Affiliate Links and Recommendations

  • We may earn commissions from affiliate links (clearly disclosed)

  • All recommendations represent genuine opinions

  • We're not responsible for third-party products, services, or transactions

  • Purchase decisions are entirely your responsibility

10. Events and Meetups

  • Event attendance is optional and at your own risk

  • We're not liable for incidents occurring at events

  • Event cancellation policies will be communicated separately

  • Appropriate behaviour expected at all events

11. Service Availability

11.1 Uptime

  • We strive for reliable service but don't guarantee 100% uptime

  • Maintenance may occasionally affect availability

  • We'll provide reasonable notice for planned maintenance

11.2 Geographic Limitations

  • Services currently available in select UK locations

  • We may expand or limit geographic availability at our discretion

12. Limitation of Liability

To the maximum extent permitted by law:

  • Services provided "as is" without warranties of any kind

  • We exclude all liability for indirect, incidental, or consequential damages

  • Our total liability is limited to the amount you paid for services

  • We don't guarantee specific outcomes, friendships, or experiences

  • We're not responsible for member behaviour or group dynamics

13. Indemnification

You agree to indemnify and hold harmless Mama Collective from any claims, damages, or expenses arising from your use of services or violation of these terms.

14. Termination

14.1 By You

  • Request account deletion anytime (subject to refund policy)

  • Remove yourself from groups at any time

  • Cancel within 14-day guarantee period for full refund

14.2 By Us

We may suspend or terminate access if you:

  • Violate these terms or community guidelines

  • Engage in harmful or disruptive behaviour

  • Provide false information or create fake accounts

  • Fail to pay applicable fees

14.3 Effect of Termination

  • Access to groups and services ends immediately

  • Certain provisions survive termination (intellectual property, limitation of liability)

15. Changes to Services and Terms

15.1 Service Changes

  • We may modify, suspend, or discontinue services with reasonable notice

  • We'll try to minimise disruption to existing groups

15.2 Terms Changes

  • We may update these terms occasionally

  • Significant changes communicated via email

  • Continued use constitutes acceptance of updated terms

16. Disputes and Governing Law

16.1 Dispute Resolution

  • We'll attempt to resolve disputes informally first

  • Contact leah@mama-collective.com with concerns

  • Good faith negotiation before legal action

16.2 Governing Law

  • These terms are governed by English law

  • English courts have exclusive jurisdiction

  • If any provision is unenforceable, others remain in effect

17. Distance Selling Regulations

As an online service provider:

  • You have 14 days to cancel from group launch date for any reason

  • Digital services begin immediately upon group access

  • Cancellation form available upon request

  • Refunds processed within 14 days of valid cancellation

18. Contact Information

For questions, reports, or support:
Email: leah@mama-collective.com
Address: Mama Collective, BA4 4QX, United Kingdom

19. Entire Agreement

These terms, together with our Privacy Policy and any additional policies, constitute the entire agreement between you and Mama Collective.